Stranded in the Middle: How Unequal Power Access Across Cabin Rows Is Undermining Passenger Satisfaction
Passengers seated in the middle of three-seat rows are increasingly finding themselves without reliable access to USB or AC power—a structural inequity baked into many retrofit and legacy cabin configurations. Survey data and complaint trends reveal a measurable satisfaction gap tied directly to power port placement, and the cost to airlines is no longer negligible. Fleet planners and cabin designers now face mounting pressure to address this disparity before it crystallizes into a competitive d