Plugged In, Checked Out: The Quantifiable Revenue Damage of Unreliable In-Seat Power
A dead outlet at 35,000 feet is rarely logged as a revenue event — but the data suggests it should be. Airlines that have begun tracking in-seat power failures against ancillary spend and satisfaction metrics are uncovering a surprisingly direct financial relationship. The case for treating power system reliability as a core revenue function, not merely a maintenance checkbox, has never been stronger.